Terms & Conditions – Kiwi Premier Tours

Welcome to Kiwi Premier Tours. By booking a tour or using our services, you agree to the following Terms & Conditions. Please read them carefully before making a reservation.

1. Booking & Confirmation

• All bookings must be made through our website, email, or official contact channels.

• A booking is confirmed only after receiving a confirmation email or payment receipt.

• Guests must provide accurate information (names, contact details, special requirements).

2. Payments

• Full or partial payment may be required at the time of booking depending on the tour type.

• Payments can be made via credit/debit card, bank transfer, or approved payment gateways.

• All prices are listed in NZD unless stated otherwise.

3. Cancellations & Refunds

• Cancellations made within the permitted timeframe qualify for a full or partial refund.

• Refund policies vary by tour; non-refundable services will be clearly mentioned.

• If Kiwi Premier Tours cancels a tour (weather, safety, operational issues), a full refund or reschedule will be offered.

• No-shows or late arrivals may not be eligible for refunds.

4. Changes to Bookings

• Guests may request changes to their booking (date, time, number of travellers).

• Changes are subject to availability and may incur additional charges.

• Major itinerary changes due to weather or unexpected circumstances will be communicated promptly.

5. Travel Requirements

• Guests are responsible for carrying valid identification and meeting any entry or travel requirements.

• Any medical or mobility conditions must be disclosed during booking for proper arrangements.

6. Safety & Conduct

• Kiwi Premier Tours prioritizes safety. Guests must follow the guide’s instructions at all times.

• We reserve the right to refuse service to anyone posing a safety risk, behaving abusively, or violating local laws.

• Consumption of alcohol or prohibited substances during the tour may result in removal without refund.

7. Liability

• Kiwi Premier Tours is not liable for:

  • Loss, damage, or theft of personal belongings

  • Delays caused by traffic, weather, or events beyond our control

  • Injuries resulting from negligence or failure to follow safety guidelines

• Our vehicles and operations comply with New Zealand transport and safety regulations.

8. Photography & Media

• Guides may take photos or videos during the tour for promotional use.

• Guests may request not to be included in promotional material.

• Guests are responsible for their own photography equipment.

9. Third-Party Services

• Some tours include services operated by third-party providers (ferries, attractions, wineries).

• Kiwi Premier Tours is not responsible for third-party availability, changes, or cancellations.

10. Privacy & Data Protection

We follow strict privacy practices. Personal information is used only for booking, communication, and service delivery.
(See our full Privacy Policy for details.)

11. Changes to Terms

Kiwi Premier Tours may update these Terms & Conditions at any time. Updates will be posted on our website with a revised “Last Updated” date.

12. Contact Information

For questions or concerns regarding these Terms & Conditions, contact:

Kiwi Premier Tours
Email: kiwipremiertours@gmail.com
Phone: +64272052182